Professional Perspectives for 2011
2010  was
a banner year for the Revenue Assurance profession.
We saw a tremendous increase in the number of RA
professionals around the world and a significant
expansion in management's understanding of the role
we play in helping the success of the telco. 2011
promises to hold even more growth, expansion, and
surprises.
Enhancements to the Fraud Certification program for
2011
With over 100 Fraud professionals
certified in 2010, GRAPA will continue to improve
and expand our fraud program for 2011. We learned a
lot during our pilot program, so the 2011 materials
will be more focused and better organized, They will
set the stage for the posting of our first round of
Fraud Management Standards for member comment. This
Fraud Program, managed by Louis Khor, promises to
provide RA and Fraud Management Professionals with
significant upgrades to their current effectiveness
in these critical areas.
New Revenue Assurance Governance Standards for 2011
After four years of research and
development, our standards team is ready to begin
posting new Revenue Assurance Governance standards
for member comment. The Governance Standards focus
on the establishment of industry-standard KPIs for
revenue assurance activity, and they will begin to
establish standard methods for the calculation and
reporting of Revenue at Risk and other key benchmark
numbers for RA professionals. We look forward to the
involvement of many RA professionals in this
important effort.
Standard Controls Publication
In 2011, GRAPA will also begin to
pilot efforts to publish and standardize the GRAPA
Standard Controls list for Revenue Assurance
domains. This standard controls list forms the
backbone of the GRAPA methodology. The publication
of standard controls lists will be one of the most
exciting and challenging endeavors we have faced so
far.
New Black Belt Certification Programs to Launch*
In response to the demand for more detailed,
specific, and highly focused certification, GRAPA
will be piloting a Yellow Belt/Green Belt/Black Belt
certification program in 2011. This program will
provide professionals the opportunity to certify in
specific, narrowly defined domains in accordance
with a set of industry-based standards for proof of
excellence in the mastery of the principles,
practices, and application of RA to real world
business problems.
Our aggressive rollout plan calls for the launching
of testing and certification for Mediation, Postpaid
Billing, Prepaid billing, Interconnect, Roaming,
Margin Assurance, and market Assurance by the end of
2011. Check back for updated information.
* Black Belt Certification Programs is scheduled for
release in mid-2011.
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