Professional Perspectives for 2010
2010 has seen a lot of positive change and forward movement for GRAPA and the services we
provide to our members. Our certification has grown to include Telecoms Fraud-specific certification
through the all-new Telco Fraud Officer Program and a newly renovated Revenue Assurance Program called
"RA2020 - Revenue Assurance for the Next Generation and Beyond."
GRAPA's Social Networking has seen a huge increase in 2010 as well, with the inclusion new Facebook fan pages, a highly
active LinkedIn group, Twitter page, and more. Find out about all of GRAPA's Social Networking and other free programs
offered to members by downloading the GRAPA Member Programs Guide for 2010.
As always, GRAPA is working with our members to ensure that the principles and practices involved in certification and
our other programs are relevant and useful to those working in the industry today.We are currecntly working on updating
GRAPA principles and standards for 2011. We have had much positive feedback on the 2009 GRAPA standards
(over 4,000 copies distributed, and +100 telcos adopted as their corporate standards), but we realize that as
the industry changes we need to make sure they are still as relevant as possible. GRAPA Principles provide guidelines
for how to manage relationships, how to prioritize, how to earn respect from other departments, and how to interact with
management. Our Standards Book explains the role of revenue assurance, the RA lifecycle, the RIGHT KPIs, and the standard
method for approaching the revenue assurance job. It reviews processes and procedures for the complete Revenue Assurance job.
As we update the standards and principles for 2011 we will need member feedback, and eventually it will be left to the
members to ratify the updated standards and principles. So please be on the lookout for new information, and share your
thoughts with us on the new proposed standards.
We are always on the lookout for member comments and feedback, so please feel free to contact us at info@grapatel.com
with your suggestions!
GRAPA Profiles
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